AT Summit 2025 | 27th - 31st October | Johannesburg South Africa

This October, all roads lead to Jozi! Register to attend the #ATSummit 2025 and get your tickets asap!

Get Your Tickets

Product Overview

Programmable Voice allows you to enrich your call experience by adding features that would have otherwise be inaccessible using the normal physical lines. Our fully featured API gives you a wide number of actions that you can use together to build intuitive solutions.

call_conferencing.svg

Call Conferencing

Add all users that dial into a phone number into one call. Integrate with your internal database to moderate conference call participation.

See more
call_transfer.svg

Call Transfer

Send a caller to another phone number or agent when the need arises e.g wrong recipient, need to transfer to a different department etc

say_play.svg

Say and Play

Automatically read text information to callers using our free Text to Speech Engine. Using the play action, you can playback an audio file that is located anywhere on the web.

VOIPCapabilities.svg

VOIP Capabilities

Use our SIP endpoints to make and receive calls on your browser. This lowers infrastructure costs significantly.

call_recording.svg

Call Recording

Record a call session into an MP3 file that you can retrieve and play later. This will prove useful when conducting surveys or ensuring quality of service in call centres.

sip_trunking.svg

SIP Trunking

Direct incoming and outgoing calls to a virtual phone provider or your company's private network. This will lower your call charges and reduce need for more physical infrastructure.

call_queues.svg

Call Queues

Dynamically enqueue and dequeue callers to increase your call handling capacity. With this feature, calls can be put in a queue to be handled later or forwarded to another agent.

Transforming Customer Engagement through Voice

James Odede, a developer in Kenya built Voice Memo, a web application that allows you to build your own customer call center. Using Voice Memo, you can connect with customers using various channels including inbound, outbound Voice and SMS

Using our fully featured Voice API, James has been able to build a platform that supports many businesses who are looking to enhance their customer engagement experience.

Read their story

Use cases

two_factor_authentication.svg

Two Factor Authentication

A phone number has incredible reach and is growing in importance as a useful tool for verifying user identity. You can enhance security in your applications by calling your users directly with authentication tokens.

premium_services.svg

Premium Services

You build and monetise services that run on voice using our Premium Rated numbers. Services such as interactive dating or marketing audio content can be enhanced by taking advantage of the personal nature of voice.

call_center.svg

Build a Call Center

Enhance our customer support experience by building an Interactive Voice Response(IVR)functionality into your support workflow. Add dynamic queuing, call recording and routing capabilities to differentiate how your business responds to client needs.

notifications.svg

Customer Notifications

Keep your customers in the know about issues concerning them. This will in turn improve your customer satisfaction rating and increase customer loyalty.

surveys.svg

Carrying out Surveys/Data Collection

Receive and store responses from a data collection exercise. You can use the IVR (Interactive Voice Response) feature for caller prompts and the record action to store all responses onto a database.

ivr.svg

IVR

Make it easier for your callers to more efficiently get the help they need through voice prompts. Used mostly in customer service to choose language, to speak to an agent,to suggest common solutions for recurring problems etc.

robocalls.svg

Robocalls/Call blasting

Reach out to hundreds of people in your contact list with a single call blast and play a pre-recorded message. Works well for marketing/promotional campaigns and Customer notifications.

call_tagging.svg

Call Tagging/Identification

Make your work of analysing calls easier by tagging them using our ClientRequestID feature. You can tag the phone calls depending on function e.g support call, by action e.g failed calls, by agent or any other way depending on what you want to measure.

Pricing

Kenya

Phone Numbers

Type Deposit Set Up Monthly Maintenance
Regular (Safaricom and Airtel) 0 KES 5,000 + 16% VAT KES 2,000 + 16% VAT
Toll Free (800 series) (Safaricom only) KES 50,000 KES 20,000 + 16% VAT KES 15,000 + 16% VAT
Premium Rated (Safaricom only) 0 KES 20,000 + 16% VAT KES 15,000 + 16% VAT

Local Charges

Type Cost per minute
Regular Incoming KES 0.50
Regular Outgoing KES 2.50
SIP Outgoing KES 0.25
Toll Free Incoming KES 2.50
Call Conference KES 0.50

Text to Speech Charges

Type Cost per character
Google TTS Standard USD 0.000008
Google TTS Wavenet USD 0.000032
Google Chirp 3 USD 0.00006

Calls per second (CPS) Pricing

Calls per second Monthly cost
1 KES 0
2 KES 3,000 + 16% VAT
3 KES 6,000 + 16% VAT
4 KES 9,000 + 16% VAT
5 KES 12,000 + 16% VAT

International Call Charges

Type Cost per minute/second
Canada, United States of America KES 7.5 (per second)
China, India KES 15 (per second)
Rwanda, South Sudan, Tanzania, Uganda KES 22.5 (per second)
Egypt, Mauritius, Namibia, Nigeria, Reunion Islands, Sudan KES 45 (per second)
Angola, South Africa, United Arab Emirates KES 52.5 (per second)
Tuvalu, Mexico, Haiti, American Samoa KES 60 (per minute)
Afghanistan, Alaska, Andorra, Antigua and Barbuda, Argentina, Armenia, Australia, Australia External territories, Austria, Bahrain, Bangladesh, Barbados, Bermuda, Bhutan, Brazil, British Virgin Islands, Brunei, Cambodia, Canary Island, Cayman Islands, Chile, Colombia, Costa Rica, Curacoa, Cyprus, Czech Republic, Dominican Republic, East Timor, El-Salvador, Faroe Islands, France, French Guiana, Gibraltar. Greece, Grenada Island, Guadeloupe, Guam, Guatemala, Guyana, Hawaii, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Liechtenstein, Luxembourg, Macau, Malaysia, Mariana (Saipan), Martinique, Mongolia, Montserrat, Myanmar (Burma), Nepal, Netherlands, Netherlands Antilles, New Zealand, Norfolk Islands, Norway, Oman, Pakistan, Palestinian Territory, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia, Singapore, Slovakia, South Korea, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent & The Grenadines, Syria, Taiwan, Tajikistan, Thailand, Trinidad & Tobago, Turkmenistan, Turks & Caicos Islands, Uruguay, USA Virgin Islands, Uzbekistan, Venezuela, Vietnam, Wallis & Futuna, Yemen KES 60 (per second)
Aruba, Belize, Bolivia, Ecuador, Eritrea, Germany, Iran, Swaziland, Turkey, United Kingdom KES 67.5 (per second)
Botswana, Ghana, Mali, Marshall Islands, Nicaragua, Niger, Russia, St. Pierre and Miquelon KES 75 (per second)
Bahamas, Dominica, Ethiopia, Jamaica, Sweden KES 82.5 (per second)
Fiji KES 90 (per minute)
Anguilla, Belgium, Bosnia Herzegovina, Cape Verde, Georgia, Spain KES 90 (per second)
Suriname KES 97.5 (per minute)
Benin, Djibouti, Togo KES 97.5 (per second)
Niue Islands KES 105 (per minute)
Bulgaria, Cameroon, Croatia, Latvia, Moldova, Mozambique, Slovenia, Switzerland KES 105 (per second)
Azerbaijan, Denmark, Estonia, Finland, Somalia, Ukraine KES 112.5 (per second)
Albania, Belarus, Burkina Faso, Ivory Coast, Montenegro, Senegal, Gabon, Montenegro KES 120 (per second)
New Caledonia, French Polynesia (Tahiti) KES 120 (per minute)
Lithuania KES 127.5 (per second)
Congo Brazaville, Congo D.R.C, Equatorial Guinea, Gambia, Liberia, Malta, Monaco, Serbia, Zambia KES 135 (per second)
Macedonia, Malawi KES 142.5 (per second)
Lesotho KES 150 (per minute)
Sao Tome and Principe, Sierra Leone KES 150 (per second)
Micronesia, Zimbabwe KES 157.5 (per second)
Burundi, Libya KES 165 (per second)
Chad, Comoros and Mayotte Island, Guinea Bissau, Guinea Republic KES 180 (per second)
Greenland KES 187.5 (per second)
Western Samoa, Vanuatu KES 195 (per minute)
Central African Republic, Madagascar, Morocco, KES 195 (per second)
Seychelles KES 202.5 (per second)
Italy KES 210 (per second)
North Korea KES 217.5 (per second)
Algeria, Cuba, Mauritania KES 225 (per second)
Maldives Islands KES 255 (per minute)
Ireland, Tunisia KES 255 (per second)
Solomon Islands, Nauru KES 300 (per minute)
Ascension Island, Diego Garcia, Palau KES 300 (per second)
Tonga KES 307.5 (per minute)
Cook Islands KES 330 (per minute)
Papua New Guinea KES 375 (per minute)
Falkland Islands KES 450 (per second)
Tokelau Islands KES 525 (per minute)
Kiribati KES 555 (per minute)
St. Helena KES 1,035 (per second)
Thuraya, Iridium, Inmarsat Snac, Inmarsat (Pacific Ocean), Inmarsat (Indian Ocean), Inmarsat (Atlantic Ocean -WE), Inmarsat (Atlantic Ocean - EA) KES 1,680 (per minute)

Phone Numbers

Type Set Up Monthly Maintenance
Regular (32,31,200 series) UGX 200,000 UGX 40,000
Toll Free (800 series) UGX 200,000 Ugx 40,000

Local Charges

Type Cost per minute
Regular Incoming UGX 45
Regular Outgoing UGX 290
Toll Free Incoming from MTN UGX 180
Toll Free Incoming from other networks UGX 270
Call Conference UGX 10
SIP Incoming UGX 35
SIP Outgoing UGX 35
SIP Trunk UGX 45

Text to Speech Charges

Type Cost per character
Google TTS Standard USD 0.000008
Google TTS Wavenet USD 0.000032
Google Chirp 3 USD 0.00006

Phone Numbers

Type Set Up(one-off) Monthly Maintenance
Regular GHS 500 + 15% VAT GHS 300 + 15% VAT
Toll Free GHS 500 + 15% VAT GHS 300 + 15% VAT

Local Charges

Type Cost per minute
Incoming Calls GHS 0.009
Outgoing Calls GHS 0.20
Toll Free Incoming GHS 0.20
SIP Outgoing GHS 0.03
Call Conference GHS 0.06

Text to Speech Charges

Type Cost per character
Google TTS Standard USD 0.000008
Google TTS Wavenet USD 0.000032
Google Chirp 3 USD 0.00006

Phone Numbers

Type Set Up Monthly Maintenance
Regular Free NGN 5,000 + 7.5% VAT

Local Charges

Type Cost per minute
Regular Incoming NGN 3.00
Regular Outgoing NGN 15.00
SIP Incoming NGN 3.00
SIP Outgoing NGN 3.00
SIP Trunk NGN 3.00
Call Conference NGN 1.00

Text to Speech Charges

Type Cost per character
Google TTS Standard USD 0.000008
Google TTS Wavenet USD 0.000032
Google Chirp 3 USD 0.00006

Calls per second (CPS) Pricing

Calls per second Monthly cost
5 NGN 25,000 + 7.5% VAT
10 NGN 50,000 + 7.5% VAT

Phone Numbers

Type Set Up Monthly Maintenance
Regular ZAR 0 ZAR 25

Local Charges

Type Cost per minute
Incoming Calls ZAR 0.0017
Outgoing Calls ZAR 0.46
SIP Outgoing ZAR 0.05
Call Conference ZAR 0.09

Text to Speech Charges

Type Cost per character
Google TTS Standard USD 0.000008
Google TTS Wavenet USD 0.000032
Google Chirp 3 USD 0.00006

Phone Numbers

Type Deposit Set Up(one-off) Monthly Maintenance
Airtel 0 TZS 100,000 + 18% VAT TZS 35,000 + 18% VAT
Toll-Free TZS 170,000 +18% VAT TZS 100,000 + 18% VAT TZS 35,000 + 18% VAT

Local Charges

Type Cost per minute
Regular Incoming TZS 17
Regular Outgoing TZS 60
SIP Incoming TZS 4.30
SIP Outgoing TZS 4.30
SIP Trunk TZS 8.61
Call Conference TZS 8.61
Toll-Free Incoming TZS 200

Text to Speech Charges

Type Cost per character
Google TTS Standard USD 0.000008
Google TTS Wavenet USD 0.000032
Google Chirp 3 USD 0.00006

Ready to get started?

Yes, Sign me up!