Interactive engagement with your customers through rich communication media, bots and compelling engagement flows.
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Our Chat APIs help businesses provide better customer experience allowing the business and the customer to directly engage with each other regarding the product in question making the conversation more interesting and engaging with enhanced features for sharing media, documents, and files. that will result in customer satisfaction. Chat APIs add value to your business by breaking all barriers that come with Global Communication.
Enable customers to reach out to businesses for support through WhatsApp, allowing for real-time assistance and issue resolution. Provide automated responses for frequently asked questions using chatbots, reducing response times and improving efficiency.
Deliver personalized marketing messages, promotions, and offers to a targeted audience. Use multimedia content such as images and videos to create engaging promotional campaigns..
Gather customer feedback through surveys and polls conducted via WhatsApp. Use interactive messages to collect valuable insights and improve products or services.
We process and share delivery notifications that we receive from carriers to your applications. The reports indicate the text status as well as if the user has read the text.
With Chat API consent endpoint users can opt in or opt out of any conversations.
Using our dashboard, you can monitor chat activity, delivery rates and troubleshoot any anomalies.
| Item | Cost |
|---|---|
| Set Up | USD 85 |
| Monthly Maintenance | USD 50 |
| Item | Marketing | Utility | Authentication | Service |
|---|---|---|---|---|
| Cost per Message - Rest of Africa | USD 0.032 | USD 0.007 | USD 0.007 | USD 0.002 |
| Cost per Message - Nigeria | USD 0.072 | USD 0.012 | USD 0.012 | USD 0.002 |
| Cost per Message - South Africa | USD 0.052 | USD 0.012 | USD 0.012 | USD 0.002 |
| Cost per Message - Egypt | USD 0.150 | USD 0.009 | USD 0.09 | USD 0.002 |
| Type | Description |
|---|---|
| Marketing | Marketing messages can help businesses achieve a wide range of goals across the funnel, from generating awareness to driving sales to retargeting customers. These messages can include offers and promos, related product suggestions, abandoned cart reminders, and more |
| Utility | Utility messages are typically triggered by a user action, like placing an order or submitting a payment. These messages are not promotional, and are either specific to or requested by a user (like a package delivery update) or critical to a user (like a health appointment message) |
| Authentication | Authentication messages enable businesses to use one-time passwords (OTPs) for identity verification, potentially at multiple stages of the user journey. Ensure successful login or transactions with OTPs on WhatsApp |
| Service | These messages enable businesses to manage incoming customer inquiries, whether that is via an agent or a conversational AI-powered bot. When users message a business, this opens a 24-hour customer service window during which businesses can respond with service messages, at no charge. This window resets with each user message |
